Return Policy

Returns

We hope you are satisfied with your purchase. However, if you are not completely satisfied with your merchandise, you can return it to us to receive a partial or full refund for the unwanted goods.

Return Guidelines

  • We do not refund orders for buyer’s remorse.
  • We do not refund for items you made a wrong order on please double check your order before you complete purchase.
  • We will not refund for wrong sizes ordered.
  • Shipments that go unclaimed will be return to our facility and you will be liable for cost of reshipment. 
  • If you provide the wrong shipping address and it is returned to our facility you will liable for reshipment costs.
  • We only refund for defective items or wrong items received.
  • Return must be initiated via our online Contact Page http://www.mobsquadcarolina.com/contact within 1 week (7 calendar days) of the delivery date of your order, per tracking number.
  • Items must be in unworn, unwashed, and re-sellable condition to be eligible for a refund.
  • Items NOT eligible for refund include Sale items, discounted items and Pre-Order items.
  • For Package Deals, ALL items that were part of a Package Deal must be returned.
  • Shipping costs and taxes incurred for returns are the responsibility of the customer. Only defective items or wrong items received will be reimbursed for shipping return packages.
  • A full refund will be issued for defective or wrong item received ONLY.


Submitting a Return

  • Complete our online contact form http://www.mobsquadcarolina.com/contact using your email address and zip code provided on your original order. Be sure to print this out to include in your return package.
  • Ship the item back to us. Original packaging can be re-used. Be sure to include a print-out of your completed  http://www.mobsquadcarolina.com/contact so we can reference your order once we receive the returned goods.
  • Once we receive the returned package, we will inspect the item and review your order and form to confirm eligibility for refund. If refund criteria is met, we will issue a refund back to the account you used to make your original purchase.

Exchanges

Due to varying stock levels, we are unable to offer exchanges at this time. Please start an entirely new order for any new/alternate items that you would like.


Defective/Wrong Item Received

ONLY "defective item" or a "wrong item received" is eligible to be exchanged for replacement. If you need to exchange a defective or wrong item received, please follow the same steps for returning an item in the RETURN POLICY above. Once we receive the returned package, we will inspect the item and review your order and form to confirm eligibility for exchange. If we confirm that item was defective or wrong item was sent, the replacement item will be shipped at our expense, and you will be emailed a tracking number for the new shipment. In addition, you will be reimbursed the shipping fee for the package you sent back to us. *Please note: we can only fully reimburse non-expedited shipping such as first class or ground. Please do not use any expedited shipping methods such as 2nd day air or 3 day shipping.


Please ship all returns via to:
Mobsquad Carolina
19749 Dearborn St, Chatsworth, CA 91311


Be sure to obtain a tracking number for your package. We cannot be held responsible for your returned package unless you have obtained proof that it was delivered to us per tracking.


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More questions? We can be reached using contact form http://www.mobsquadcarolina.com/contact